Team Customer Operations

Bulletproof Hosting

  • Apache
  • Ngnix
  • MySQL
  • Memcached
  • PHP
  • F5 Cluster
  • Puppet
  • Hiera
  • Elasticsearch
  • Redis
  • and more

Customer advisory service, so that our customers can use technology efficiently

Design and implementation of complex customer setups

Operation and monitoring of virtualized servers

Error analysis and debugging

Troubleshooting tricky incidents

Automation of processes

… how you can help shape the architecture of high-availability and high-performance systems under the conditions of basic IT protection.

… how you develop the next best practice together with our customers.

About Team Customer Operations:

Who provides scalable and reconstructable setups when the standard path is not sufficient? As customer operators, we build strong solutions that can withstand traffic at over 5 Gbit/s, meet the individual requirements of our customers and grow with them. We provide 24/7 bulletproof operations – from the operating system to the lower edge of the application. We bring a broad spectrum of experience to this task, which we are constantly expanding thanks to the diversity of our customers and the range of technologies used.

When it comes to dealing with new topics, we are courageous pragmatists: We have our finger on the latest trends, without having to jump on every new hype. Instead, we examine approaches to solutions for their security and reasonability, and decide in favor of the more sustainable and better solution for the respective projects. For our customers, we are partnership consultants, because we support them in understanding and correctly using their HA setup – a service that they appreciate and with which we once again make SysEleven a premium hoster.

We are experts who know a lot, but who also learn anew every day and want to become better and better. In order to continue that, we share our know-how, question the status quo and also use our freedom to further our education (and to celebrate our successes together at the end of the day).

Tobias Veit

Do you have any questions? Ask! In our team, we discuss a wide range of solutions on equal terms and are always open to new approaches. Especially for us as an important linchpin for customer projects in Managed Hosting, this is an ideal prerequisite – and I appreciate this open-mindedness of our team very much! The fact that we get along so well leads us to talk a lot sometimes (and not always about the “important” topics), but at least: We like to do it!

Tobias VeitSystem Engineer - SysEleven

Open Jobs in the Customer Operations Team

Location: Berlin – Department: Customer Operations

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